Our awareness concept
So that you feel comfortable with us
To be aware means to be attentive and sensitive to problems. Awareness is a concept that deals with respectful behaviour towards each other and mutual support. It is about creating a space where everyone can feel comfortable and where no discriminatory or harassing behaviour is tolerated.
Our principles
We organise events for all people who like music and want to have a carefree and fun time together. Everyone is welcome here! Our aim is to create a safe, non-violent and non-discriminatory place at our events where everyone feels respected, comfortable and safe. We therefore do not tolerate any forms of racism, sexism, ableism, anti-Semitism, trans and queer hostility and all other forms of discrimination. We also require that the individual boundaries of each person are respected. Only the person concerned decides when a boundary has been crossed and this perception is not questioned.
Guidelines
All visitors contribute to maintaining this attitude. Therefore, the following guidelines apply:
Any form of (sexualised) violence, discrimination and transgression of boundaries isstrictly rejected! People who do not adhere to these guidelines will be excluded from the event.
Each person sets their own boundaries. Please respect them! The basic rule is: No always means no! And even more important: only yes means yes!
Each person decides for themselves when an assault begins and how to proceed after such an incident. Please accept this perception and do not question it. Solidarity comes first!
We do not accept the appropriation and instrumentalisation of cultural, religious and political symbols. Please show understanding, recognition and respect for the original value of cultures and the power relations that exist between cultures.
As soon as everyone treats each other respectfully, attentively and in solidarity, all visitors can enjoy the event together. Please look out for each other and support each other as soon as you realise that one person is feeling uncomfortable.
Support
If an incident occurs at one of our events, it is important to us that you have someone you can contact immediately. Here you can find the support options we have available for you.
Luisa is here!
We are taking part in the "Luisa is here" campaign. If there is an incident of border crossing at one of our events, you can draw attention to yourself at any time by asking "Is Luisa here?" without being noticed. Our team will then take care of you immediately so that you can get out of the situation. At the same time, you can also contact our awareness team directly (see 3.3 Awareness team).
Safe space
A "safe space" is available for you, where you can decide how to proceed after an incident, away from the other visitors. We will support you for as long as you wish and our awareness team is prepared to keep you safe and take the next steps with you.
Awareness team
In order to offer you the best possible support, our awareness team will be permanently on duty for you during the events. You can recognise us by our purple waistcoats with the words "Awareness Team" on them. We are trained for special situations and will be happy to help you. It is always important to us that we only pay attention to your needs in the situation and only make decisions together with you.
Accessibility
We want everyone to feel comfortable with us and be able to enjoy the event according to their own needs. That's why we attach great importance to making our venues as accessible as possible. We make sure that people with disabilities have short and uncomplicated routes to their seats. If a person requires assistance, the team members are available at all times. Aids of any kind (e.g. assistance dogs) are permitted at our events.
Visibility
We stand up for our position and make it known. We use both analogue and digital channels to do this. At our events, posters with our awareness guidelines and the "Luisa is here" concept are displayed at the entrance. We also publish our principles on social media before the event.
We want visitors to be as well informed as possible about the support options and assistance available. That is why we are labelling both the locations and the people who contribute to safety and support.
Feedback and improvement
We want all visitors to feel comfortable with us, so we are grateful for any feedback you give us on the topics of awareness, accessibility and safety. If you notice anything that we can improve, please let us know.
Your opinions, assessments and experiences help us to make your time at our events even safer and better. The topic of awareness is also integrated into our post-event visitor survey.
We look forward to your feedback
Do you have any comments on our awareness concept? Thank you for sharing your thoughts with us!
We look forward to your feedback.